Frequently Asked Questions

Why have Cat in a Flat and Rover come together?

Rover and Cat in a Flat share the same mission: To make life better for cats and the people who love them, and we can make an even bigger impact together. Coming together makes it easier for cat owners to get trusted care for their cats, for cat sitters to connect with more local cat owners, and most importantly, for cats to get the loving care they deserve.

Don't worry! Cat in a Flat isn't going anywhere, but is simply joining the Rover Group where we can continue to make life better for cats and the people who love them.

What is happening with Cat in a Flat and Rover?

All Cat in a Flat cat owners and sitters are invited to activate their accounts and accept the Rover terms and privacy statement, which will apply to your Cat in a Flat experience going forward. This can be done in just a few steps.

What to expect as a cat owner: You’ll continue to use Cat in a Flat with the addition of new features and an upgraded product experience. Plus, you’ll be able to book with an even bigger selection of experienced cat sitters.

What to expect as a sitter: You'll manage existing bookings on Cat in a Flat up until March 31 2026, after which we encourage you to manage your pet sitting services on Rover – that way, all your information will live in one place. This means your requests and profile settings are managed on Rover. But don't worry, you will still be able to be contacted by both Cat in a Flat and Rover cat owners.

What to expect as a sitter and a cat owner: If you still want, you can create bookings on Cat in a Flat however, your pet sitting services will be managed on Rover.

You'll still be able to access your Cat in a Flat information – including your history, messages, and any upcoming booking – by logging into your profile on Cat in a Flat, where you will then be taken to a landing page to complete activating your Rover account.

How do I make sure my Cat in a Flat profile information shows up in my Rover profile?

• On the activation day, March 31 2026, you will receive an email from the Cat in a Flat team. Click on the link and you'll be redirected to https://www.CatinaFlat.com/activation.
• Enter your Cat in a Flat email and password if prompted. If you already have a Rover account with the same email, please use your Rover credentials as we will have combined the accounts for you.
• You will get redirected to a landing page where you will be prompted to agree to Rover’s Terms of Service and Privacy Statement.
• That's it! Your Cat in a Flat profile – including all of your existing reviews, messages, and bookings (past, pending, current, and future) – will show up automatically.
• We strongly recommend you check over your profile to fill in any additional information or update your profile.

What happens to my Cat in a Flat profile if I don't choose to accept Rover's Terms of Service?

You'll no longer be able to access your Cat in a Flat profile on Cat in a Flat’s site or app. If you have ongoing or future bookings as a cat owner you will be charged as usual. If you’re a sitter, you will be paid out for ongoing or future bookings as usual also. Contact our support team at support@catinaflat.com if there is an issue.

Booked Stays & Payment

I have a booked stay on Cat in a Flat for March 31 2026 or later. What should I do?

To manage a stay, activate your Rover account by logging in to Cat in a Flat with your usual username and password. As an owner, you will remain on Cat in a Flat and as a Sitter, you will go to Rover to continue. If you don't activate your Rover account, your booking will have to be managed directly by our support team at support@catinaflat.com.

I have a booked stay on Cat in a Flat for March 31 2026 or later. How do I receive payment?

All stays booked on Cat in a Flat before March 31 2026 will be paid out according to Cat in a Flat's payment terms, regardless of whether or not you've activated your Rover account. Stays booked after you activate your account will be paid out according to Rover's payment terms, which is approximately two days after the booking ends.

I have a booked stay on Cat in a Flat for March 31 2026 or later and I need to modify or cancel this booking. How can I do that?

You can modify or cancel bookings made before March 31 2026 on Cat in a Flat. On or after March 31 2026, the easiest way to modify or cancel the booking is to activate your Rover account. Sitters will automatically be redirected to Rover and pet owners will be redirected to Cat in a Flat.

Your booking details will be available on the respective platform, and you can submit a modification request for your booking. If requested changes involve altering dates, you will be asked to rebook the stay entirely.

I have a stay booked on Cat in a Flat for March 31 2026 or later and I don't intend to activate my account on Rover.

We're sorry to hear that. Please contact our support team at support@catinaflat.com if you would like to cancel or modify the booking. If you still wish to keep the booking, there is nothing that you need to do. However, if you do not activate, you will not be able to contact the other party via the Cat in a Flat platform after March 31 2026.

What if I use my Cat in a Flat account as both a cat owner and a sitter?

Activating your Rover account will also activate your booking history as a cat owner on Rover. You can continue to use your new Rover profile as a sitter or a pet owner, just as you did on Cat in a Flat. Or, if you wish, you can still book and message sitters on Cat in a Flat as a cat owner. These bookings will be subject to Rover's Terms of Service.

How does this benefit cat owners?

Joining forces with Rover makes the Cat in a Flat experience even better. Here's how:

• Even more cat sitters to choose from: Find the perfect match for your cat from a worldwide network of screened cat sitters, with millions of five-star reviews from cat owners like you.
• Real-time updates: Receive photos and stay connected with your cat throughout every booking with Cat in a Flat Report Cards.
• Trust & Safety Support: We’re here for you before, during, and after your booking. Enjoy access to our knowledgeable Trust & Safety team when you need it.
• Rover Guarantee: Your pets are protected by up to $25,000 in eligible emergency vet care with the Rover Guarantee.
• Secure, predictable payments: Your payment is processed when the booking is confirmed, so everything is taken care of before you hand over your keys.

How does this benefit sitters?

As a cat sitter, joining Rover comes with perks like:

• A thriving and even larger community: You’re part of a global network of likeminded cat sitters and cat owners.
• More service offerings: Grow your pet care offerings with additional services like overnight boarding and weekly care bookings.
• User-friendly features: The Rover app makes managing your pet sitting services effortless – share photos and messages with cat owners, field new requests, get paid, and more.
• Expert support and the Rover Guarantee: We’re here for you before, during, and after your booking.
• Clear payout timing: Payouts are released a few days after a booking ends, following Rover’s standard policy. This means that you know when to expect your earnings, even for longer bookings.